Shipping & Delivery Policy

Effective Date: September 17, 2026

At Zappy Herbal Pvt. Ltd., we aim to process and deliver your orders safely and on time. This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful confirmation of payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information at the contact details provided during checkout.

2. Delivery Time

Orders are generally delivered within approximately 3–7 business days after dispatch.

Delivery times may vary depending on:

• Delivery location

• Courier service availability

• Weather conditions

• Public holidays

• Regional restrictions

• Unforeseen logistical delays

Remote or difficult-to-service locations may require additional delivery time.

The delivery timeframe is an estimate and should not be considered a guaranteed delivery date unless specifically communicated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the order value, delivery location, weight, or applicable promotional offers.

If free shipping is offered for a particular order or promotion, the applicable terms will be displayed on the website or during checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/Flat/Building number

• Street/locality

• City

• State

• PIN code

• Valid phone number

Zappy Herbal will not be responsible for delivery delays or failed delivery resulting from an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If an order is returned to us because the delivery address was incorrect or the recipient was unavailable after repeated delivery attempts, additional shipping charges may apply for re-dispatch.

5. Order Tracking

Where tracking is available, tracking details will be shared with the customer after the order has been dispatched.

Customers can use the tracking information provided by the applicable courier/logistics partner to monitor delivery progress.

6. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

• Severe weather

• Natural disasters

• Transportation disruptions

• Strikes or operational issues

• Public holidays

• Government restrictions

• Courier or logistics disruptions

• High order volumes

• Incorrect or incomplete address information

If your order is significantly delayed, please contact our customer support team so that we can assist you.

7. Failed Delivery

Our courier partner may make multiple delivery attempts before returning an undelivered package to us.

A delivery may fail if:

• The recipient is unavailable

• The provided address is incorrect or incomplete

• The recipient refuses delivery

• The courier cannot reach the recipient

• The PIN code or delivery location is not serviceable

If a package is returned to us after unsuccessful delivery, please contact us to discuss available options for re-shipment.

Additional shipping charges may apply for re-shipment.

8. Damaged Package or Product

Please inspect your package when it is delivered.

If you receive a package that appears damaged or contains a damaged product, please take clear photographs of:

• The outer package

• Shipping label

• Damaged product

• Internal packaging

Please contact us within 7 days of delivery with your order details and photographs so that we can investigate and provide an appropriate resolution.

For more information, please refer to our Return & Refund Policy.

9. Missing or Incorrect Items

If an item is missing from your order or you receive a product different from the one ordered, please contact us within 7 days of delivery.

Please provide your order number and photographs of the package and products received. We will review the issue and, where applicable, arrange a replacement or refund.

10. Delivery Areas

We aim to deliver orders to serviceable locations across India through our logistics and courier partners.

Delivery availability may depend on the PIN code and the serviceability of the destination.

If a particular location is not serviceable, we may contact the customer to arrange an alternative solution or refund the applicable amount.

11. International Shipping

Unless specifically stated otherwise at checkout, Zappy Herbal currently does not guarantee international shipping.

If international shipping is made available in the future, applicable shipping charges, customs duties, taxes, documentation requirements, and delivery conditions will be communicated separately.

12. Contact Us

For questions regarding shipping or delivery, please contact us:

ZAPPY HERBAL PVT. LTD.
Opposite Holychild School, Narender Nagar,
Sonipat-131001, India

Phone: +91-9215547290
Email: zappyherbal@gmail.com

Please keep your order number available when contacting us regarding an existing order.