Return & Refund Policy

Effective Date: September 17, 2026

At Zappy Herbal Pvt. Ltd., we are committed to providing quality herbal, Ayurvedic, skincare, haircare, and wellness products. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product.

• You received a wrong product or an item different from what you ordered.

• Your order is incomplete or missing an item.

• The product received has a significant issue that was present when delivered.

For hygiene and safety reasons, products that have been opened, used, consumed, or tampered with generally cannot be returned unless the product was defective or damaged upon delivery.

2. Return Request Period

Please contact us within 7 days of receiving your order if you need to request a return or replacement.

Return requests submitted after 7 days may not be accepted.

3. How to Request a Return

To request a return, please contact us at:

Email: zappyherbal@gmail.com
Phone: +91-9215547290

Please provide:

• Your order number

• Name and contact details

• Product name

• Reason for the return

• Clear photographs/videos of the product and packaging, where applicable

Our team will review your request and provide further instructions.

4. Damaged or Incorrect Products

If your package arrives damaged, please take photographs of the outer packaging and product before disposing of the packaging.

If you receive an incorrect, damaged, or defective product, we may offer a replacement or refund, depending on the circumstances and availability.

5. Products That Cannot Be Returned

For health, hygiene, and safety reasons, we generally do not accept returns for:

• Products that have been opened or used

• Products with broken or removed seals

• Products that have been consumed

• Products damaged after delivery due to improper storage or handling

• Products returned without prior approval

• Products returned after the applicable return period

This policy may not apply where applicable consumer law provides otherwise.

6. Refunds

Once your return is approved and the returned product has been received and inspected, we will process the applicable refund.

Refunds will generally be made to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

7. Return Shipping

If the return is due to an error on our part—for example, a wrong, damaged, or defective product—we may arrange or reimburse reasonable return shipping costs, as applicable.

For other approved returns, return shipping costs may be the responsibility of the customer.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it.

9. Refunds for Failed or Cancelled Orders

If an order is cancelled before shipment or cannot be fulfilled after payment has been received, the applicable amount will be refunded to the original payment method.

10. Exchange / Replacement

Where applicable, we may provide a replacement instead of a refund for products that arrive damaged, defective, or incorrect.

Replacement is subject to product availability.

11. Important Note About Product Results

Our products are formulated for their stated purposes. Individual results may vary depending on factors such as skin type, hair type, usage, and individual circumstances.

A return or refund cannot generally be requested solely because a product did not produce the expected personal results, provided the product was supplied correctly and was not defective.

12. Contact Us

For return, replacement, or refund-related questions, please contact:

ZAPPY HERBAL PVT. LTD.
Opposite Holychild School, Narender Nagar,
Sonipat-131001, India

Phone: +91-9215547290
Email: zappyherbal@gmail.com

We will be happy to assist you with your request.